Here, we have prepared answers to frequently asked questions with other information for better comprehension of our insurance policies.
Please send us additional questions to info@sgosiguranje.hr.

(click on the question to see the answer)

 

Some frequently asked questions:

SG Protector:

1. Can I combine covers and amounts as I wish?

   SG Protector has predefined cover combinations which can be selected according to one’s own preferences, and one person can sign contracts for two policies at the same time, too; thus increasing and combining guarantees and covers additionally.

   
   
2. What is the procedure of contracting, are there any limits, does one need medical examination?

   Contracting is fast and simple; you can get all necessary information in any of Splitska banka branches and sign a contract for the policy of your choice. Health information of the insured person is not necessary for all adults up to age 65.

   
   
3. How long does the bone fracture cover last and what if I break more than one bone?

   The only condition for covering bone fracture is that at least 10 days pass in case of a new accident with a bone fracture from the previous one, where one accident refers to breaking of one or more bones in one accident.

   
   
4. When does the cover begin with SG Protector?

   In case of an accident the cover begins when the policy contract is signed and the first monthly premium is paid, and in case of death caused by illness the cover is equal to the amount of premium paid in the first year, and then it is increased to 50.000 HRK. No health related information about the insured person is necessary.

   
   
5. How long does the insurance last, how do I extend the duration of the policy?

   The policy is valid for one year, but it is automatically extended, no new documents are needed, it is enough to pay your premium regularly. Therefore, the easiest way is to arrange a standing order in Splitska banka or another bank where you have opened your account and where your income is deposited regularly, that way you are permanently insured.

   
   
6. Who has the right to a ten-percent discount on the second policy?

   A person who has already signed a policy contract can get a ten-percent discount for another family member.

   
   
7. Can I choose an additional policy with higher cover afterwards?

   At any moment SG Protector can be signed with an existing policy, but not more than two at the same time. It can also be terminated and a new policy with different cover, based on your preferences, may be chosen instead.

   
   

SG Navigator Pro:

1. Is the money available for me in case of unforeseen needs?

   Of course, after only 6 months, you can request the surrender value- full or partial, based on your contract. All the profits that were added are paid with the surrender value.

   
   
2. Is it possible to increase the amounts later?

   Yes, the guarantee will be added to existing one, and you can also change insurance duration.

   
   
3. How can the employee benefit if the company is the policyholder to the life insurance contract?

   The insurance will pay the guarantee- in case of Death or in case of Life and at that time it is paid, it is the income of the company. The company can, e.g. in an annex to the work contract, fully or partially transfer the amount of cover to the employee or simply after the end of the contract give the money to the employee through salary or as a reward etc.

   
   
4. What is the tax the company pays for the paid premium?

   The paid premium is the cost of the company, and no special tax is applied, provided that the insured person is an employee of the company. The insurance amount is paid into the company directly and is considered income of the company. If the company transfers the money to the employee the respective income tax rules apply.

   
   
5. Is there a need for medical examination?

   No, it is not necessary for insured amount up to 50.000 EUR for Death.

   
   
6. How is it safe for very long duration?

   We are strictly following the rules on investment in accordance with Croatian Laws and regulations, and we are supervised by HANFA. SG Navigator is not an investment contract, the agreed amounts are guaranteed.

   
   

SG Navigator:

1. How safe is my money?

   With investments we are strictly following rules of investment and business according to the Insurance Law and regulation of HANFA. SG Navigator is not investment, insured amounts are guaranteed.

   
   
2. Is my money still available for me if I have an urgent need?

   Yes, already after 6 months anytime you can withdraw from your contract in full or partial the available saved amount with profits that were added.

   
   
3. Do I have to have a medical examination?

   No, in majority of cases it is not necessary for insured amount up to 50.000 EUR for Death.

   
   
4. How much is the expected profit on top to my agreed amount in the end of contract?

   We will manage the assets in the best practice according to the law and rules of HANFA. We will provide high rate of available profits when achieved in the annual financial results.

   
   
5. What happens in case of death of the insured person?

   The full amount (insured amount and profit) is paid to the beneficiary declared in advanced to the insurer.

   
   
6. I would like to increase the amount to pay. Is it possible?

   Yes, you will pay additional premium and your guarantees will be of course increased.

   
   
7. Does the Insured amount fall under inheritance Law, Taxation?

   Insured amount is paid to declared beneficiary defined by the policyholder. Payment of insured amount is non-taxable.

   
   

Child policy:

8. What happens in case of death of the insured person? What if the child is a minor at that moment?

   Regardless of the death of the insured person, on the date agreed, the insured amount and profit are paid to the beneficiary, i.e. the child. If the child is a minor, it does not influence his/her right to accept the agreed amount on the date agreed, if he/ she is an adult at the moment. For that reason, it is good to determine duration and the date of payment of the insured amount in accordance with the planned age of the child. Société Générale Osiguranje d.d. sends reports on added profit each year.

   
   
9. I would like to pay the premium for the first year now, and then pay monthly. Is such a change possible?

   You choose the payment method, and you can change it once per year.

   
   
10. Do I have to have a medical examination for the policy?

    Medical examination is not necessary for insured amount up to 50.000 EUR.

    
    
11. Can I change the amount during the insurance period, if I want to increase (or decrease) the insured amount?

    Of course; you can request the change once a year; we will calculate new amounts of the insured amount and premium and offer you a new version of the contract.

    
    
12. What happens if I’m not able to pay the premium at all?

    It is in the best interest of each client to pay the premium regularly, as this creates the security that the final amount will be paid in the end. However, if the client cannot pay any more, after invitation from SGO, and the premium was paid for at least 6 months (which is significantly shorter than the usual 3 years in Croatia) the capitalized value will be set related to the amount paid until then and this becomes the new insured amount. Also, you can request the termination and payment of the policy in the amount of surrender value. In both cases, all profits added until then are included.

    
    
13. Can I extend or shorten the duration of contract?

    We can close the current and offer a new contract; the whole amount of capitalized value will be transferred to the new one, if you find the proposed new amount of premium and duration for the chosen sum insured acceptable and in accordance with your request.

    
    
14. Can I change the payments cycle; switch to annual or semi-annual later?

    Of course; it is possible to request the change once per year; to maintain the regularity and all profit sharing effects, so please think what type of regular payment is the most effective for you.

    
    
15. I am thinking to provide another child later with the benefit when he/she graduates?

    You can always have another Child policy, with the same or different dates of payment. Also, within the single contract you can simply change the Beneficiary; you submit the request and we will change the contract.

    
    
16. Is it possible to put my spouse as beneficiary, who will then take care of the benefit of our children?

    It is possible to define Beneficiary this way as well; there are no limitations who can be defined as Beneficiary.

    
    
17. Can I put more than one person as Beneficiaries; e.g. two children?

    Of course; the sum insured will be paid in equal parts to all entered beneficiaries, or you can state how much each of the Beneficiaries should be paid.

    
    
18. What is the possible duration of Child Policy?

    You can choose the contract duration from 4 to 25 years, depending on the Insured person's age at entry which can be from 18 to 65 years.

With housing loans:

1. Where can I subscribe insurance policy?

   For all information, please visit any of 125 Splitska banka branch offices or call a toll-free number 0800 21 00 21.

   
   
2. What are age limits for insurance policy subscription?

   Insured person must be over 18 and under 65 years of life when subscribing insurance policy and not over 73 years of age upon insurance policy expiration.

   
   
3. Do I have to have a medical examination for the policy?

   Medical examination is usually not necessary for insured amount up to 250.000,00 HRK.

   
   
4. Can the loan co-borrower like husband/wife also be insured?

   Yes, of course. With co-borrower insurance you increase your family security during the loan repayment and especially if both spouses with their income are relevant for the loan repayment.

   
   
5. What would happen in case of death of the insured person?

   The family submits request for claim payment along with necessary documentation to the Branch which forwards it to Societe Generale Osiguranje and insurance company upon reaching a positive decision pays the insured amount for the case of death to the insurance beneficiary. Insurance beneficiary is Societe Generale Splitska Banka d.d.

   
   
6. How can I pay the premium?

   Premium can be paid monthly – along with loan repayment or in a single payment.

   
   
7. Should life insurance in case of death, signed with the loan, be complemented with insurance in case of accidents?

   No. It is already included in life insurance policy with loans.

   
   
8. What happens in case of total early loan repayment?

   In case of total early loan repayment, policy may be surrendered or capitalized, according to general terms and conditions.

   
   
9. What happens in case of early partial loan repayment?

   In case of early partial loan repayment, policy with monthly premium payment may be modified, i.e. new one may be made in order to cover the new loan amount – with smaller premium amount.

Other products:

19. Is the insurance policy in case of death concluded for the coverage for the amount of the approved loan for the whole repayment period?

    No, for the life insurance policy in case of death, signed with the loan, the insured amount is linearly decreased during the loan repayment period, that is why the insurance premium is more acceptable than it would be if the insured amount remained the same as the loan amount all the time.

    
    
20. Should life insurance in case of death, signed with the loan be complemented with insurance in case of accidents?

    No. It is already included in life insurance policy with loans.

    
    
21. Should life insurance in case of death, signed with the loan be complemented with insurance in case of life?

    No. It is a special insurance signed depending on the insured person's wishes, at extra cost.